.complaint{background:var(--bone);padding:100px 0 0}.complaint-shell{max-width:var(--max);border-top:1px solid var(--line);border-bottom:1px solid var(--line);grid-template-columns:360px 1fr;min-height:80vh;margin:0 auto;display:grid}.complaint-side{border-right:1px solid var(--line);background:var(--bone-2);align-self:start;padding:50px 40px;position:sticky;top:0}.complaint-side-eyebrow{font-family:var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--muted);align-items:center;gap:12px;margin-bottom:30px;font-size:11px;display:flex}.complaint-side-eyebrow:before{content:"";background:var(--p);border-radius:50%;width:8px;height:8px}.complaint-side-title{font-family:var(--display);letter-spacing:-.02em;font-variation-settings:"opsz" 96;margin-bottom:60px;font-size:38px;font-weight:300;line-height:1.05}.complaint-side-title em{color:var(--muted);font-style:italic}.steps{flex-direction:column;gap:0;display:flex}.step{cursor:pointer;opacity:.45;grid-template-columns:38px 1fr;gap:18px;padding:18px 0;transition:opacity .4s;display:grid;position:relative}.step:not(:last-child):after{content:"";background:var(--line);width:1px;position:absolute;top:56px;bottom:-10px;left:18px}.step.is-active,.step.is-done{opacity:1}.step-num{border:1px solid var(--line);width:38px;height:38px;font-family:var(--mono);color:var(--muted);background:var(--bone);transition:all .4s var(--ease);border-radius:50%;justify-content:center;align-items:center;font-size:11px;font-weight:500;display:flex}.step.is-active .step-num{background:var(--ink);color:var(--bone);border-color:var(--ink)}.step.is-done .step-num{background:var(--forest);border-color:var(--forest);color:var(--bone)}.step-meta{font-family:var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--muted);margin-bottom:4px;font-size:10px}.step-name{font-family:var(--display);letter-spacing:-.01em;font-variation-settings:"opsz" 36;color:var(--ink);font-size:22px;font-weight:400;line-height:1.15}.complaint-help{border-top:1px solid var(--line);font-family:var(--mono);letter-spacing:.1em;text-transform:uppercase;color:var(--muted);margin-top:60px;padding-top:30px;font-size:11px;line-height:1.7}.complaint-help a{color:var(--ink);border-bottom:1px solid var(--ink)}.complaint-main{min-height:700px;padding:70px 80px 100px;position:relative}.form-step{display:none}.form-step.is-active{animation:stepIn .6s var(--ease);display:block}@keyframes stepIn{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.form-step-head{border-bottom:1px solid var(--line);margin-bottom:50px;padding-bottom:30px}.form-step-num{font-family:var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--muted);margin-bottom:20px;font-size:11px}.form-step-title{font-family:var(--display);letter-spacing:-.022em;font-variation-settings:"opsz" 144;margin-bottom:20px;font-size:clamp(32px,4.4vw,64px);font-weight:300;line-height:1}.form-step-title em{color:var(--muted);font-style:italic}.form-step-sub{color:var(--ink-2);max-width:60ch;font-size:17px;line-height:1.6}.form-grid{grid-template-columns:1fr 1fr;gap:36px 32px;display:grid}.form-grid--single{grid-template-columns:1fr;max-width:600px}.field{flex-direction:column;gap:8px;display:flex}.field--full{grid-column:1/-1}.field-label{font-family:var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--muted);justify-content:space-between;font-size:11px;display:flex}.field-label .req{color:var(--p)}.field-error{font-family:var(--mono);color:var(--p);letter-spacing:.06em;font-size:11px}.field-input,.field-textarea,.field-select{font-family:var(--sans);color:var(--ink);border:0;border-bottom:1px solid var(--line-strong);background:0 0;width:100%;padding:14px 0;font-size:18px;font-weight:400;transition:border-color .3s}.field-input:focus,.field-textarea:focus,.field-select:focus{border-bottom-color:var(--ink);outline:none}.field-input.is-error,.field-textarea.is-error,.field-select.is-error{border-bottom-color:var(--p)}.field-input::placeholder,.field-textarea::placeholder{color:var(--muted)}.field-textarea{resize:vertical;min-height:120px;line-height:1.55}.field-select{appearance:none;background-image:linear-gradient(45deg, transparent 50%, var(--ink) 50%), linear-gradient(135deg, var(--ink) 50%, transparent 50%);cursor:pointer;background-position:calc(100% - 18px) 22px,calc(100% - 12px) 22px;background-repeat:no-repeat;background-size:6px 6px,6px 6px;padding-right:36px}.field-hint{font-family:var(--mono);color:var(--muted);letter-spacing:.06em;font-size:11px}.radio-group{flex-direction:column;gap:12px;display:flex}.radio{border:1px solid var(--line);cursor:pointer;transition:all .4s var(--ease);grid-template-columns:28px 1fr auto;align-items:center;gap:16px;padding:18px 22px;display:grid}.radio-dot{border:1px solid var(--line-strong);border-radius:50%;width:18px;height:18px;position:relative}.radio-dot:after{content:"";background:var(--ink);transition:transform .3s var(--ease);border-radius:50%;position:absolute;inset:4px;transform:scale(0)}.radio:hover{background:var(--bone-2)}.radio.is-checked{background:var(--ink);color:var(--bone);border-color:var(--ink)}.radio.is-checked .radio-dot{border-color:var(--bone)}.radio.is-checked .radio-dot:after{background:var(--bone);transform:scale(1)}.radio-name{font-family:var(--display);letter-spacing:-.008em;font-variation-settings:"opsz" 36;font-size:19px;font-weight:400}.radio-meta{font-family:var(--mono);letter-spacing:.14em;text-transform:uppercase;opacity:.7;font-size:10px}.dropzone{border:1px dashed var(--line-strong);text-align:center;cursor:pointer;padding:40px 30px;transition:all .3s}.dropzone:hover,.dropzone.is-dragover{background:var(--bone-2);border-color:var(--ink)}.dropzone-icon{border:1px solid var(--ink);width:40px;height:40px;font-family:var(--mono);border-radius:50%;justify-content:center;align-items:center;margin:0 auto 16px;font-size:20px;line-height:1;display:flex}.dropzone-text{font-family:var(--display);margin-bottom:4px;font-size:18px}.dropzone-hint{font-family:var(--mono);letter-spacing:.1em;text-transform:uppercase;color:var(--muted);font-size:11px}.file-list{flex-direction:column;gap:8px;margin-top:16px;display:flex}.file-item{background:var(--bone-2);border:1px solid var(--line);font-family:var(--mono);letter-spacing:.06em;justify-content:space-between;align-items:center;padding:10px 14px;font-size:11px;display:flex}.file-item-remove{cursor:pointer;color:var(--muted);font-family:var(--mono);background:0 0;border:none;padding:0 4px;font-size:13px;transition:color .2s}.file-item-remove:hover{color:var(--p)}.review-list{border-top:1px solid var(--line)}.review-row{border-bottom:1px solid var(--line);grid-template-columns:220px 1fr auto;gap:24px;padding:22px 0;display:grid}.review-key{font-family:var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-size:11px}.review-val{font-family:var(--display);letter-spacing:-.008em;font-variation-settings:"opsz" 36;font-size:19px;font-weight:400;line-height:1.3}.review-edit{font-family:var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--muted);cursor:pointer;background:0 0;border:none;border-bottom:1px solid #0000;align-self:center;font-size:11px;transition:color .3s,border-color .3s}.review-edit:hover{color:var(--ink);border-bottom-color:var(--ink)}.disclosure{background:var(--bone-2);cursor:pointer;grid-template-columns:28px 1fr;align-items:start;gap:18px;margin-top:40px;padding:30px;display:grid}.disclosure .check{border:1px solid var(--line-strong);flex-shrink:0;width:22px;height:22px;margin-top:2px;position:relative}.disclosure.is-checked .check{background:var(--ink);border-color:var(--ink)}.disclosure.is-checked .check:after{content:"✓";color:var(--bone);justify-content:center;align-items:center;font-size:14px;display:flex;position:absolute;inset:0}.disclosure-text{color:var(--ink-2);max-width:64ch;font-size:14px;line-height:1.6}.form-actions{border-top:1px solid var(--line);justify-content:space-between;align-items:center;margin-top:60px;padding-top:30px;display:flex}.complaint-btn{font-family:var(--mono);letter-spacing:.14em;text-transform:uppercase;cursor:pointer;border:1px solid var(--line-strong);color:var(--ink);transition:all .4s var(--ease);background:0 0;align-items:center;gap:12px;padding:16px 28px;font-size:11px;display:inline-flex;position:relative;overflow:hidden}.complaint-btn:hover{background:var(--ink);color:var(--bone);border-color:var(--ink)}.complaint-btn--primary{background:var(--ink);color:var(--bone);border-color:var(--ink);padding:18px 32px}.complaint-btn--primary:hover{background:var(--p);border-color:var(--p)}.complaint-btn--ghost{color:var(--muted);border-color:#0000;padding-left:0}.complaint-btn--ghost:hover{color:var(--ink);background:0 0;border-color:#0000}.complaint-btn:disabled{opacity:.3;cursor:not-allowed}.complaint-btn:disabled:hover{color:var(--ink);border-color:var(--line-strong);background:0 0}.complaint-btn--primary:disabled:hover{background:var(--ink);color:var(--bone);border-color:var(--ink)}.progress-meta{font-family:var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-size:11px}.progress-meta strong{color:var(--ink);font-weight:500}.upload-status{font-family:var(--mono);letter-spacing:.1em;text-transform:uppercase;color:var(--muted);margin-top:12px;font-size:11px}.success{text-align:center;padding:80px 0}.success-mark{background:var(--forest);width:88px;height:88px;color:var(--bone);border-radius:50%;justify-content:center;align-items:center;margin:0 auto 40px;font-size:36px;display:flex}.success h2{font-family:var(--display);letter-spacing:-.022em;font-variation-settings:"opsz" 144;margin-bottom:24px;font-size:clamp(40px,5vw,72px);font-weight:300;line-height:1}.success h2 em{color:var(--muted);font-style:italic}.success p{color:var(--ink-2);max-width:50ch;margin:0 auto 12px;font-size:17px;line-height:1.6}.case-id{border:1px solid var(--line);font-family:var(--mono);letter-spacing:.12em;color:var(--ink);margin-top:30px;padding:14px 22px;font-size:13px;display:inline-block}.success-actions{flex-wrap:wrap;justify-content:center;gap:16px;margin-top:50px;display:flex}@media (max-width:1000px){.complaint-shell{grid-template-columns:1fr}.complaint-side{border-right:0;border-bottom:1px solid var(--line);padding:30px 22px;position:static}.complaint-side-title{margin-bottom:30px;font-size:32px}.complaint-main{padding:40px 22px 60px}.form-grid{grid-template-columns:1fr;gap:28px}.review-row{grid-template-columns:1fr;gap:6px}.form-actions{flex-direction:column-reverse;align-items:stretch;gap:18px}.complaint-btn{justify-content:center}}